ICICI Bank

Better Bot Tech has played a crucial role in enhancing Redmil’s online Business mall and enabling it to efficiently connect customers with over 100 national and international brands. The integration of Better Bot Tech’s advanced technology has significantly improved the customer experience and streamlined the process of accessing financial products and business solutions through Redmil’s platform.

Enhanced Customer Support: Better Bot Tech has implemented intelligent chatbots that provide instant and personalized assistance to customers. These chatbots are designed to understand customer queries related to financial products and business solutions, offering quick responses and relevant information 24/7. As a result, customers can easily find the services they need, which leads to higher satisfaction and engagement.

Seamless Onboarding Process: Better Bot Tech’s automation capabilities have optimized the onboarding process for new customers. Through interactive chatbots, customers can provide necessary information and documents, allowing Redmil to expedite the verification and approval process for services like loans, mutual funds, insurance, and more. This has significantly reduced the turnaround time and increased customer conversion rates.

Personalized Product Recommendations: Better Bot Tech’s machine learning algorithms analyze customer behavior and preferences to offer personalized product recommendations. As customers interact with the platform, the chatbots gather valuable data, enabling Redmil to suggest relevant financial products and business solutions tailored to each individual’s needs.

Franchise Partner Support: Better Bot Tech’s technology has been integrated into the support systems for Redmil’s franchise partners. It provides them with access to a wide range of resources and tools, such as automated lead generation, digital marketing assistance, and administrative support. This has empowered franchise partners to serve their customers more efficiently, leading to increased business growth and success.

Enhanced Security and Privacy: Better Bot Tech ensures that all customer interactions and data exchanges within the platform are secure and compliant with relevant data protection regulations. This instills confidence in customers while 

using Redmil’s services, as they know their sensitive financial information is protected.

Scalability and Growth: By leveraging Better Bot Tech’s scalable technology, Redmil has been able to expand its operations across India and accommodate a growing user base. The automated processes and efficient customer service have allowed Redmil to handle a large number of transactions and interactions without compromising on quality.

ICICI Bank got an opportunity from government of India to provide loans to citizens of India on subsidy through government’s platform Jan Samarth portal www.jansamarth.in which is public portal for government sponsored loan schemes.

Jan Samarth portal helps the citizens of India availing subsidised loans for Business, Agriculture, Education and Livelihood through 12 difficult schemes including Mudra loan, Padho Pradesh loan schemes, Dr. Ambedkar scheme and others.

BetterBot were given with the objective to create a system in order to create entire loan processing system for India’s 2nd largest private sector bank.

We had designed the technology for ICICI bank to gather customer’s requirement from Jan Samarth Portal by integrating with Government of India’s portal, creating loan underwriting process and system to update customers (applicant’s) & Jan Samarth portal about decisioning of each loan application submitted by citizens of India on government’s platform Jan Samarth.

The project involved creating dashboards for Bank’s key officials to track business from Jan Samarth portal.

The project with ICICI is still going on where numerous updations in processes are taking place even today. We are focusing on automation of their loan underwriting and sourcing process using artificial intelligence in order to create a seamless system for India’s second largest private sector Bank.

We got the requirement from HDFC bank to create their loan management system. Where BetterBot’s team had to integrate with their sourcing partners to fetch customer’s requirement and create a system for bank’s underwriting team to process the cases to come up with decisioning of the case whether the customers will be getting the loan or not.

This involves multiple checks and logics basis the eligibility criteria of bank which we had to take care of very effectively. The technology and platform created for HDFC bank doesn’t only take care of fetching the leads from their different partners and processing them for underwriting but also include responding back to bank’s sourcing partners about decisioning of each cases of bank through multiple API suites.

The project involved creating dashboards for Bank’s key officials to track business for each sourcing partners as well.

The project with HDFC bank is still going on where numerous updations in processing taking place even today. We are focusing on automation of their loan underwriting and sourcing process using artificial intelligence in order to create a seamless system for world’s 4th largest bank.